Do I have to install any software on my server to get this working?

Not at all! Zopim is a hosted livechat service. Simply configure the plugin and you’re done!

Which web browsers work best with this plugin

Though designed to work on most browsers, Zopim works best in the following environment: IE 6 or later (PC), Firefox 2 or later (Mac, PC, or Linux), Safari 2 or later (Mac), Google Chrome (PC, Mac).

I managed to install the plugin but cannot link up to Zopim. Why?

The plugin tries to link up with zopim by connecting using a few approaches including PHP Curl. If the outgoing connections are blocked (eg. by a firewall), please request your server administrator.

Alternatively, you can also manually include the script in the footer file (“wp-content/themes/default/footer.php” in your wordpress installation).

Is it free to use?

The plugin comes with a free plan specially tailored for WordPress users. Power users can purchase upgrade options anytime.

How can I chat with more visitors at the same time?

You can easily do so by upgrade to a better plan. To find out more about the plans and features we offer, please visit https://www.zopim.com/pricing

Its just not working for me! HELP!

Dont worry!! We are happy to assist! Just come on down to our site at http://www.zopim.com or leave an email for us at support@zopim.com and we will help you with installation.